Shipping policy

Shipping Policy

Thank you for shopping with Mai Tai Jewelry! Below you’ll find information about how and when your order will be shipped.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after business hours or on weekends will begin processing the next business day.

Shipping Time

Once your order has been shipped, estimated delivery times are:

• Standard Shipping (U.S.): 3–7 business days

Delivery times are estimates and may be affected by carrier delays, weather, or holidays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package.

Incorrect Address

Please make sure your shipping address is correct at checkout.
Mai Tai Jewelry is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Mai Tai Jewelry is not responsible for lost or stolen packages once marked as delivered by the carrier. If this happens, please contact the carrier directly.

Damaged Items

If your item arrives damaged, please contact us within 24 hours of delivery at
info@maitaijewelry.shop with your order number and clear photos of the item and packaging. You can also contact us and send photos through the chat box on our website.

Questions

If you have any questions about shipping, please contact us at
info@maitaijewelry.shop